[2024] Buy Her A Coffee

Dear customers,
 
As the holiday season approaches, we want to take a moment to express our heartfelt gratitude for the incredible dedication of our customer service team at Radioddity. They’ve been working tirelessly to ensure that your experience with us is nothing short of exceptional, and now it’s time to show them some love!

We invite you to join us in celebrating their hard work by voting for your favorite customer service representative. Your vote not only recognizes their outstanding efforts but also inspires them to keep delivering the excellent service you’ve come to expect.

We can’t wait to see your participation!

How It Works:
 
Below, you’ll find a list of our wonderful customer service team members, along with their areas of expertise and a favorite shoutout they’ve received from you, our valued customers.

Thank you for being a part of our Radioddity family!

• Echo | Mainly handles inquiries and issues related to Baofeng and TYT products.

What customer say - I had a complex, (to me), firmware roadblock. After my initial conversation with Echo I was provided with a simple solution.

At that point I thought we were through. But no, after not hearing back from me, Echo followed-up with a second email inquiring about my issue...had it been solved. Because of the comrehensive instructional files that come with the firmware updates, yes it had been solved,

Great customer service, both with the initial question, and then with the follow-up. I really wasn't expecting the second contact.

For all things Xiegu, Radioditty is my go to resource.

• Helen | Mainly handles inquiries and issues related to All products.

What customer say - I received my radio and hooked it up right away and was having problems with accessing certain functions then I tried to install the software for programming cable and I was really getting frustrated I have had issues with other manufacturers software and programming issues and still haven’t received any help from them. I sent an email to Radioddity and in a day or two I received an email from Helen she asked me to provide some information on my problems and sent me a link for the latest version of software which helped a great deal because my computer skills are lacking then a day later she sent me some instructions on my other issues I am now enjoying this very nice radio !! Thanks for all your help Marc

• Irene | Mainly handles inquiries and issues related to Radioddity products.

What customer say - Irene did an excellent job handling my service request. Turns out my radio has some limitations that prevents me from using it in the intended role I had desired to put it into. Irene was able to give me the answers I needed for the issue I was having as well as was able to Offer me a partial refund due To the limitation that prevent me from fully utilizing it as intended. Hopefully the firmware team will be able to resolve the 256 contact limit in very short order.

• Kayla | Primarily responsible for managing customer-related orders and inquiries.

What customer say - Radioddity has been superb in responding to my questions. Kayla in customer service thoroughly answered every question within 24 hours. Radioddity has been a pleasure to work with.

• Kikko | Primarily responsible for managing customer-related orders and inquiries.
What customer say - I reached out after part of my order arrived to get a status update on the rest. Kikko was VERY fast in responding to me and provided all of the information I needed including the tracking information for the remaining parts of my order.

As far as the actual products that I received so far, they were priced much lower than Amazon, packaged very well, and arrived very quickly. Everything seems to be in excellent working order. I would highly recommend Radioddity as a great starting point for your radio needs.

• Nora | Mainly handles inquiries and issues related to Xiegu products.

What customer say - Love my X6200 and Radioddity customer support is the best, Nora in the customer support department is amazing, customer support is key when you buy a product, and Radioddity has the best reputation in backing any after sale issues, thank you Nora thank you Radioddity.

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Cast your vote: What better way to express your gratitude than by treating your favorite customer service representative to a virtual coffee? Each vote you cast is equivalent to one coffee, and you can vote for the team member who has provided you with the most helpful assistance this year. The colleague with the most votes will be crowned the "Queen of Customer Service" for Radioddity 2024!

Event time: The voting is open now through December 26. At the end of the event, the colleague with the most “coffees” will receive a special recognition reward from the team!
　

How to Vote?
Simply select your favorites in the form below (you can choose up to three individuals).

　

Who is the winner?
Be sure to check back on December 27 to see who takes the crown!

Thank you for participating and for supporting our fantastic customer service team!

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