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Baofeng DM-1701 digitales Funkgerät 2m / 70cm DMR Amateurfunk

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SKU: 28-120-316US*SEC
  • Normaler Preis €55,87
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📶2019 Neue Version: Neueste DMR Funkgerät von Baofeng, Dualband VHF& UHF, 3000 Kanäle

📶Dual-Mode: Lässt sich zugleich im digitalen als auch im analogen Modus verwenden; Dual Timeslot für Tier I und Tier IIompatibel.

📶1.77" TFT Farbdisplay: Display mit Dünnschichttransistor-Ansteuerung und Anzeige von Batteriestatus, Betriebsart, Kanalnutzung, Lautstärke, etc.

📶Große Speicherkapazität: Das DM-1701 bietet einen großen Speicher mit bis zu 3. 000 Kanälen, 10. 000 Gesprächsgruppen und 120. 000 Kontakten. Die Kanalauswahl kann über den oberen Drehknopf oder die Tastatur vorgenommen werden.

📶Software- und Firmware-Support: Firmware- und Software-Upgrades für neue Funktionen sind lebenslang kostenlos. Darüber hinaus gehört zum Lieferumfang ein kostenloses Programmierkabel sowie eine Freisprechgarnitur.

How to Program Baofeng DM-1701 DMR (Updated: 2021 May)
 The Baofeng DM-1701 radio is a dual-band VHF and UHF radio with both, digital DMR (true Tier I and II) as well as analog FM capabilities. There is a NEW VERSION created by the cooperation with Baofeng and Radioddity releasing. It's featured with many new features such as 120,000 contacts import, digital monitor, talkgroup adding by keypad, and so on. DM-1701 offers a total of 3,000 channels (Analog and Digital), up to 10,000 manually addable contacts, and you can operate various functions through the radio panel. This article aims to provide methods of how to upgrade firmware, how to import the DMR ID database, and how to program it once you get it, etc. Special thanks to our first customer Klaus (DG5EAU) who offered help on this.   What you need to do. 1. Get a DM-1701 digital radio 2. Get a programming cable for DM-1701 (Cable included if your radio comes from Radioddity) 3. Download DM-1701's latest firmware & software from Radioddity website Note: Please make sure you get the right cable before programming. The USB programming cable has the typical USB Type-A plug on one side (to plug into the proper USB-port of a PC) and a two-pin "K-1" connector to plug into the DM-1701 radio. In order to not mix up the cable with cables of other radios, it is a good idea to place some permanent sticker onto the cable.   How to Upgrade Firmware of DM-1701 Step 1. Install and run the firmware upgrade software "DMR Firmware Download (User English) Setup v3.06" (or other versions). Step 2. Connect the radio to the computer with the programming cable, press and hold PTT + SK1 when turning on the radio, the radio will go into upgrade mode and the Rx/Tx signal light will flash green and red. Step 3. Click "Open file upgrade" and select the firmware file DM-1701(CSV)-V02.02.bin (or other versions), then click "Download file of upgrade". Step 4. After it shows "Download upgrade file successful", reboot the radio and the upgrade is finished. Note: When upgrading the firmware, please make sure the battery is with power. This firmware is specific to this model (NEW VERSION created by the cooperation with Baofeng and Radioddity) only. Loading a DM-1701 firmware to a different model radio will not add extra features to that radio but quite likely make it unusable.   How to Import DMR ID database to your DM-1701 You can choose to download the full DMR ID database according to your needs. With its current 120k+ entries, the list contains almost all amateur radio DMR ID numbers in the world. You can find the DMR database at various sites, such as Make sure that your CSV-file looks similar to the following picture. If you have double-checked the format of your CSV file you may then import it to your CPS. If you want to finish the import quicker, please select the CSV-file provided by Radioddity directly. Step 1. Run the programming software, select the following option. (Program – Write Contacts) Step 2. Click "Import" on the pop-up, select the provided CSV file from your PC.     Step 3. After import success, connect the radio to your PC with a cable, turn on the radio and click "Write". The screen of radio would display "PC Program USB Mode", the green light would keep on till finish writing (due to the size of the database, loading data may take more than 5 minutes). After the success of writing, restart your radio with 100k contacts data! Step 4. Confirm the import. Check it on the radio by press MENU – Contacts – ViewContactsCSVList – ContactCSVist   How to Export DMR Database from CPS to PC You may even create a CSV file of the DMR database you just read from your DM-1701 using this last option of the ‘Read/Write contacts” menu. Step 1. Click on "Program" -> "Read/Write contacts" Step 2. Select "export" within the popup window Note: Bear in mind that you need to read the DMR database from the DM-1701 radio to the CPS before using the export functionality.   How to Program DM-1701 by PC Before programming your radio, connect your DM-1701 to a PC, run the programming software read the current information from the radio to your PC to create an initial CPS template, and at the same time back up the factory data for future use. Step 1. Click on "Program" -> "Read Data" to read the current information from your radio. Step 2. Click "Edit" -> "General Setting" to edit functions like Alert Tone, Lone Worker, Power On Password, Talkaround, etc. Note: If you set a PC programming password, you must remember this password. If you forget it, there will be no way to retrieve it. Step 3. Click "Edit" -> "Menu Item" to check various functions. Those menu functions checked will later be displayed in the various menus of the DM-1701 radio. Those not checked will not be displayed and not become accessible on the radio. Step 4. Click "Edit" -> "Button Definitions" to edit Radio Buttons, One-touch Access and Number Key Quick Contact Access. Step 5. Click "Edit" -> "Text Message" to edit the quick text messages that you use frequently. Step 6. Click "Edit" -> "Privacy Setting" to set digital encryption password. The person you are talking to can only hear your voice by setting the same encryption password as you, avoiding other people hearing your call. Step 7. Click "Edit" -> "Digital Emergency System" to set the emergency system including system name, alarm type, alarm mode, etc. Step 8. Click "Edit" -> "DTMF Signaling" to apply settings if DM-1701 is used in a system that makes use of DMTF-signaling Step 9. Click "Edit" -> "VFO Mode" to set various parameters. As for how to prepare for DMR operation and more details of the programming guide mentioned above, please download the Baofeng DM-1701 programming guide created by Radioddity from the support page or just CLICK HERE to download the V1.0 version.   Power-on Password Required If your DM-1701 radio suddently required a power-on password while he did not (remember) try to set any password for the radio, try the following solution. Solution:   If the default password set by the Programming Software (CPS) ""00000000"" does not work, the situation can be reversed, but it is going to take a few steps. 1). Using Windows File Manager, open the folder that the DM-1701 CPS is started from. The default location is C:\BAOFENG\CPS DM-1701 V1.0x, where x is the last digit of the Version. Located in this directory, you will find a file named ""setting"". 2). Open this file using Notepad (Right-Click on the File and Choose Open With, then Choose Notepad from the Application choices offered) . 3). Locate the Line that has ""password=0"". Change this to ""password=password"" & save the change. Save the edited file using the Save option, not the Save As option [See screen capture attached for setting file contents]. 4). Then open the CPS (If already opened before editing the setting file, close the CPS and open it again for the CPS to recognize the change in the setting file) 5). Write a Blank data file (codeplug) to the radio. This is generated with the New option from the File menu of the program software. It will contain the change in the setting file. 6). Once that is done, choose Read from the Program tab in the CPS to retrieve the modified codeplug. 7). Edit the data for the correct values - Password(s), Radio Name, etc. Items to pay attention to will be the Password and Lock in the Menu Item options & Power On Password in the General Setting options. 8). Write the corrected codeplug to the radio. For more questions and answers, be free to browse our HELP CENTER, or CLICK HERE to contact us to get a solution.  
Getting on Air with Your DMR Radio v2.2 (Updated: 2023 May)
Our engineers have been busy and did a complete review on the old version of our 'Getting 'on air' with your new DMR radio' document. The former version was already quite old and needed an urgent review. Now the archive includes not only the 40 page document that´s supposed to get you started with DMR without taking all those hurdles that normally show up. The archive also includes sample codeplugs for Radioddity GD-73, GD-77, GD-88, DB25-D, RD-5R and GD-AT10G. Besides those, it also comes with sample codeplugs for Baofeng DM-1701 and TYT MD-9600. And in order to support you on getting the required parameters in order it also includes a bunch of spreadsheets. What can you learn from this document? 1. Disclaimer 2. Make yourself familiar with DMR 3. Apply for and receive your DMR ID 4. Gather information about a DMR station 5. Install any USB-driver that might be required 6. Install CPS according to your DMR-capable radio 7. General process of creating a DMR code plug from scratch 8. Sample codeplugs Get you copy of the archive > CLICK HERE <
Beginners Quick Guide | The Basics of DMR Digital Mobile Radio (Updated: 2024)
--- by Jason Reilly Introduction: "The nice thing about standards is there are so many to choose from." I love the ironic humor in this statement; a standard should result in everyone doing things the same way in order to be compatible, and prevent having to constantly re-invent the wheel. Yet, everyone has to have their own standard! Just take two-way radio digital voice systems for example: there’s P25 phase 1 and phase 2, NDXN, DMR, TETRA, OpenSky, Provoice, and dPMR, along with a whole host of legacy digital voice modes as well. That doesn’t even consider the ham radio contenders, such as DStar, Fusion, FreeDV, some old offerings from Alinco & AOR and so on. And guess what? Absolutely none of them are compatible! Choosing what digital voice standard you'll go with can be daunting. For emergency services and government communications, P25 is by far the most dominant, there’s no doubt about that. For business & private radio, DMR followed by NXDN is the two most popular choice. In the ham radio arena, the picture is a little less clear. DStar took an early lead, but Yaesu is keen to take market share with their Fusion offering. Hams have always been keen to leverage off existing commercial equipment, and it seems the most popular commercial system adopted presently is DMR. Personally, I think DMR will take the lead in both the commercial business & private two-way radio field as well as in ham radio. This is helped in no small part by the ready availability of DMR radio equipment at prices that rival traditional analog two-way radio, and that one of the biggest names in two-way radio, Motorola, are throwing their weight behind DMR.   Motorola's SL7750 blurs the line between DMR radio and cellular mobile phone   Three flavours: There are three "tiers" or levels of functionality for DMR systems. Tier 1: The simplest form of DMR is Tier 1, which is mainly used for simplex communications, with no repeaters. The human voice is digitally sampled and compressed with the AMBE+2 codec, and then transmitted in this digital form to another radio. Tier 2: Things start to get a bit more complicated here. With Tier 2 DMR, repeaters are used in a TDMA arrangement, with two "timeslots. What this means is that two completely separate radio transmissions can be going through the repeater at the same time; each radio takes turns in transmitting in short 27.5 millisecond bursts. In addition to this, radios can be set to logical closed groups called ’talk groups’, which you can think of as ’virtual channels’. Repeaters can be linked via the internet to form networks that can be as small as just two repeaters, or thousands of repeaters across the world. Again, the AMBE+2 codec is used to turn speech into compressed data for transmission. All amateur radio DMR systems are Tier 2, as are many business / commercial radio DMR systems. Tier 3: This is effectively a trunked radio system on top of Tier 2. A pool of frequencies are used to carry the TDMA transmissions. This is used by more complex or larger networks for big businesses and commercial radio users.   The advantages of DMR: So why go to all this trouble, when plain old analogue FM works perfectly well? DMR has the advantage that it four times more efficient when it comes to spectrum usage. For one 25 kHz analogue FM channel, you could fit four DMR transmissions. Not only that, but DMR offers some very flexible calling facilities - you can call one person, a group of people, or everyone in your fleet at once. While not every DMR network supports it, sending of data and short messages is also possible. DMR is also designed to be easy to network, with connections using IP, so creating wide coverage areas using a network of DMR repeaters is already built-in; cover your city or cover the entire country! Yet another advantage is because a DMR transmitter is only turned on about half the time due to it transmitting in bursts, battery life is longer.   TYT's hugely popular MD-380 can be bought for around $100   Some DMR Jargon: Colour codes: Every DMR transmission uses a "colour code" which is very similar to CTCSS or PL tones in the analogue radio world. On a repeater or simplex frequency, every radio must use the same colour code to be able to communicate together. The main use for colour codes is for where two repeater coverage areas on the same frequency may overlap, different colour codes are used to ensure each radio accesses the correct repeater. Timeslot: For Tier 2 and 3 systems, a timeslot is a slice of time, about 30ms long, that a radio can transmit in, or receive in. There are two timeslots per frequency, and you need to have your radio configured for the right colour code for the repeater, the correct timeslot and correct talkgroup for you to be able to hear anything. Zones: This is simply a collection of channels & talkgroups, all grouped together in one "zone" or bank. A radio user can switch zones to access a different lot of channels & talkgroups that they may wish to use. Typically a zones are divided into repeaters for different areas, so you might have one zone for the west side of a city, and another covering the east side of the city - but there's nothing to say that you must set up a zone that way. Code Plug: This is a Motorola term that has stuck over the years, and in the DMR context means a complete configuration file of channels, talkgroups, zones, contacts etc. for a radio. The code plug can be saved to computer disc, and is used to program a radio to give it the functionality a user requires. CPS: Another Motorola term, meaning Customer Program Software. Simply put, this is the software you’d use to create a "code plug" and configure your radio. Hotspot: A small box that connects to the internet and acts like your own personal low power DMR repeater, useful if you're not in range of a DMR repeater to access. You can even take them with you and use your cell / mobile phone wireless data to connect the hotspot to the internet and be able to use DMR anywhere you get cellular signal. Most hotspots are multi-mode, handling not only DMR but DStar, Yaesu Fusion and P25 as well. ZUMspot, Jumbospot, Openspot, MMDVM etc are all examples of hotspots that you can buy or build yourself.   Radioddity GD-77, dual band, DMR & FM, I think the best bang-for-your-buck DMR portable, also around $100   So what's in it for me? The use of DMR in radio hobbyist circles falls into two categories: ham / amateur radio and scanning receiver use. Lets take a quick look at each: Ham radio: Hams have long taken advantage of surplus, second hand, or even new commercial radio equipment and re-purposed it for their own use, and DMR equipment is no exception. Worldwide, DMR enabled and connected repeaters are appearing and are interconnected to provide a huge linked network spanning the entire globe. Depending on the talk group selected, you could be communicating just around town, across your region, across the entire country, and some groups even cover the world. Motorola DMR equipment is frequently used, but increasingly the cheaper units, in particular TYT, have increased the affordability and availability of DMR equipment to the mass market. In some cases, you can get on air to the DMR scene for less than a hundred dollars! Scanning: As the world relentlessly marches on to a digital future, many businesses and commercial interests have migrated their legacy analogue FM two way radio systems to DMR. There are scanners available that can hear DMR, enabling the scanning hobbyist to continue to listen to such transmissions. For those hobbyists who can’t justify the high price tag of those scanners to listen in to DMR, there are other alternatives: certain computer software can decode DMR with a regular scanner and a ’discriminator tap’, or a ’virtual audio cable’ if using an SDR, or if portable DMR reception is desired, an entry level DMR transceiver from TYT or Radioddity will do the job very well - to keep yourself on the correct side of the law, you should disable any transmit capabilities of these transceivers.


Baofeng DM-1701 DMR Dualband Funkgerät, Neueste Version

Das Baofeng DM-1701 hat ein extrem gutes Preis-/Leistungsverhältnis und besticht durch seine solide Konstruktion und einfache Bedienung. Eine hervorragende DMR-Kompatibilität und kristallklarer Klang runden das Gesamtbild ab. Dank leistungsstarkem LiIon-Akku ist das Baofeng DM-1701 dennoch ein Leichtgewicht und ideal für den portablen Einsatz. Die hohe Akkukapazität und die durch den Benutzer selbst anpassbaren Menüs machen es zum perfekten Funkgerät sowohl für erfahrene als auch für neue Benutzer.


1 1 1 1

Das DM-1701 verfügt über ein mehrfarbiges Display. Der Haupthintergrund ist hellblau mit mehrfarbigen Symbolen. Die Bildschirmgröße beträgt 28 x 35 mm mit ausgezeichneter Auflösung.

Scanfunktion und Überwachungsmodus
Neben der Scanfunktion gibt es auch einen Überwachungsmodus, mit dem Sie alle Gesprächsgruppenaktivitäten überwachen können. Dieser wird häufig auch als Promiscuous Modus bezeichnet

Fünf benutzerdefinierte Tasten
Das DM-1701 verfügt über fünf benutzerdefinierbare Funktionstasten, die den Benutzergewohnheiten entsprechend angepasst werden können. Drei Tasten davon befinden sich auf der linken seite, zwei weitere auf der Front. Jeder Taste kann für einen kurzen Tastendruck als auch für einen langen Tastendruck eine unterschiedliche funktion zugewiesen werden.

Neueste CPS & Firmware
Aktuell wird das Gerät mit der Firmware-Version V02.03 und der Software-Version V1.05 ausgeliefert. Beide Versionen sind die neuesten und nur bei Radioddity. Zukünftige Updates gibt es kostenlos auf der Website von Radioddity zum Download. Wenn Sie DMR noch nicht kennen, besuchen Sie bitte die Radioddity Website, um vorab das erweiterte Benutzerhandbuch (mit über 100 Seiten) kostenlos herunter zu laden.

Ausgangsleistung: 1W/2W/5W
Zonen: max 250 mit bis zu 64 Kanälen pro Zone
Scan-Liste: max 250 Funkkanäle, manuell programmierbar
Digitaler Notfallalarm: 32
Wahl der Ausgangsleistung (low (1W, medium (2W, high (5W)
Komfortable SMS Kurznachrichten
Hochwertige CTCSS / DCS Subaudio-Töne
Digitaler Modus unterstützt Repeater
Kanalabstand: 25 kHz(Breitband), 20 kHz, 12,5 kHz Schmalband
Abstimmschritte: 2,5K / 5K / 6,25K

1x Baofeng DM-1701 DMR
1x 2200mAh Li-Ion Akku
1x Gürtelclipe
1x Dual Band SMA-F Antennen
1x Tischladegerät mit Steckerschaltnetzteil
1x Benutzerhandbuch (Box-Version), Erweiterte Version als Download bei Radioddity
1x PTT Freisprecheinrichtung
1x USB-Programmierkabel

1 Year and 6 months
Manufacturer's Warranty.
• This warranty from Radioddity covers all new items (except Xiegu brand) purchased from For purchases made through other platforms like Amazon, eBay, and Walmart, we offer a 1-year warranty period from the date of purchase. The specific warranty terms may vary depending on the authorized dealer.
• This warranty cannot be transferred. You need to provide proof of purchase from us or an authorized dealer to avail warranty service.
• For Xiegu brand items, we offer a 1.5-year warranty for the G90, X6100, and X5105 models starting from September 14, 2022. All other models come with a 1-year warranty.

What Does This Limited Warranty Cover?

We warrant that the Products are free from defects in materials and workmanship under normal use and use in accordance with the respective Product user manual, during the Warranty Period. Please refer to the Instructions inside each package for a description of proper use and care of the unit.

What Does This Limited Warranty Not Cover?

This limited warranty does not cover damages directly or indirectly arising or resulting from or during:

(1) accident, misuse, abuse, vandalism or acts of God (including lightning and other weather conditions)

(2) use with another product or other damage or loss suffered by the use or combination of any other item

(3) improper or inadequate maintenance

(4) repairs by an unauthorized service technician

(5) normal wear and tear

Open Box

Open Box items are products that have damaged packaging or are otherwise not suitable to be sold as new. All items are tested to be working by a member of our team.

Open Box items come with a 6-month warranty instead of the standard 18 months warranty and are not eligible for any warranty extension offered to new products. We will not accept returns of Open Box items due to cosmetic damage or other non-performance-related issues. All sales of Open Box items are final and not eligible for a return or refund.

If for some reason the item is defective on arrival, please contact so we can arrange a replacement.

If you are satisfied with our products and service, please kindly leave us a positive product review. Any problem, be free to contact us
We strive to answer all emails as quickly as possible, but due to high email volume, it may take time for us to reply. Thanks in advance for your patience!

Order Processing

All orders are processed within 1-2 business days after we receive your full payment, excluding weekends and holidays.

As soon as your order is ready, we’ll update the tracking number and send it to you if you’re a Radioddity Member. We highly recommend that you register as a Radioddity Member here. If the item you ordered is temporarily out of stock, our customer service team will reach out to you. You can choose to wait until the item is back in stock or cancel your order.

Please be aware that we have several distribution centers globally. Therefore, your orders may be shipped from various locations including the United States, Canada, Europe, or China, depending on the availability of the product in our inventory.

Flat Shipping Rates




Outside US & EU

  Free when order amount ≥ $99.99 Free when order amount ≥ $99.99 Free when order amount ≥ $99.99

Flat fee




Ship from

➤ United States
➤ China

➤ Germany
➤ China

➤ China

Handling time 1-2 business days 1-2 business days 1-2 business days

Delivery time

5-7 business days

5-7 business days

7-15 business days


1. Customs fee included for US & EU countries.

2. Please note that taxes will be applied to shipping rates. These taxes will be calculated and added to your total at checkout.

3. US Shipping does not include Alaska, Hawaii and Puerto Rico area. Please contact us for a detailed shipping fee to these areas.

4. For EU countries, please be aware that the listed product prices do not include VAT.

5. For shipping options to other countries, please visit our EXPANDED INTERNATIONAL SHIPPING page.

6. Please be aware that for outlet items, pre-orders, and open box items, the shipping services and charges may vary.

How Do I Change The Shipping Address Or Cancel My Order

Contact (CLICK HERE) immediately if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after placement and it will not always be possible to make changes to the shipping address and/or cancel the order.


Frequently Asked Questions

1. What forms of payment do you accept? currently accepts PayPal* or credit card for all orders.
*When purchasing with PayPal, your shipping address will automatically default to the address on file with PayPal, regardless of the shipping address you enter on your order.

2. Why has my credit card payment failed?
Payment with a credit card may fail because of bank authorization and fraud prevention systems. If you are having trouble making a payment via Credit Card, you may contact your card issuing bank or PayPal directly. Here are PayPal's phone numbers:
+1-888-221-1161 (US & Canada Toll Free) +1-888-215-5506 (US & Canada Toll Free)
+1-402-935-7733 (International) +1-402-935-2050 (International)

3. How do I know if it is safe to shop with you? takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're committed to protecting it.

4. Is there any discount for bulk/volume purchases?
Radioddity does provide discounts for some bulk/volume purchases. Please email our customer service for more details.

5. Do you ship internationally?
Yes, we do! We ship to US & EU countries. For some products, we ship to CA.

6. How can I contact for additional assistance?
Email Customer service:
please email us via, and we will respond to your email as quickly as possible, usually within 24-48 hours.

7. How are warranties handled?
Repairs on defective merchandise are handled by the manufacturers and not by Radioddity unless otherwise indicated. If any item arrives damaged due to shipping, immediately contact the courier. Keep all shipping materials and contact us immediately.

8. Why didn't I receive an order confirmation email after my PayPal payment is completed?
We send a confirmation email to your primary PayPal email address or the e-mail address you have specified if you used the "PayPal Express Checkout" method. Make sure that you have a Radioddity account registered under your PayPal account's primary e-mail address.
In rare circumstances, a technical bug confirmed by PayPal can get in the way. If you do not receive any information at all, and your order does not appear in your Radioddity account, please contact us and send us your order details.

9. How do I change the shipping address or cancel my order?
Please contact customer service immediately if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after payment and it will not always be possible to make changes to the shipping address and/or cancel the order.

10. What does charge for shipping order and how long will it be before I receive my order?
Please CLICK HERE to learn about our shipping policy.

11. Do you ship to PO boxes or Military APO/FPO addresses?
Only USPS can ship to both PO Boxes and Military APO/FPO addresses. The items have to be less than 2kg. Please allow additional time for orders to be shipped to these addresses. Express shipping cannot be sent to both PO Boxes and Military APO/FPO addresses.

12. Why am I unable to track my order?
It can sometimes take 24-48 hours or so for tracking information to update once an order has shipped from our warehouse.
Occasionally, a package may not receive the proper origin and transit scans while on its journey to you, so neither us nor express is able to track the exact location of the package in transit.
Please email us if you do not receive your order by the end of the quoted time frame. Please note that orders shipping via UPS can be delivered as late as 9:00 pm local time in some areas.

13. Taxes, Customs, & Duties
If the package is checked by your country's customs office when the item arrives in your country, most websites are declaring that you are responsible for import duties, tariffs, and taxes. However, Radioddity will be happy to go fifty-fifty with customers. Quality customer service is our highest value and we try our best to reduce our customer’s loss.

14. How do I return products if I am unsatisfied?
Please CLICK HERE to learn about our return policy.

15. What do I do if received the wrong item?
Return the wrong item. If the item you received is completely different from the one you ordered, please contact our Customer Service with photos or videos of the different product. If a return is necessary, replacement plus return shipping cost will be issued to you on receiving the returned product. Or if you decide to keep it, we will offer a 10% discount for buying it.

16. How do I return defective items?
If your product turns out to be a defective one with physical damage within 30 days from the initial receiving date. You can mail the item back in the original package without any wear and tear for a free replacement. However, you will need to provide photos and videos showing the defect(s) of the product.
*NOTE: We strongly recommend obtaining and saving your return tracking number until you are notified that we have completed your refund.*

17. When will a replacement be sent?
Replacements are treated the same way as that of new orders -- they typically arrive in 10 to 13 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.

18. How long does it take for me to get a refund?
It may take 1 or 2 weeks for your return to reach our warehouse. Once it is received and inspected (usually within 72 hours of arrival) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.