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Raddy RF320 Shortwave Radio | FM/AM/SW/VHF/WB/AIR | Remote Control | Bluetooth 5.0

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SKU: 725-10-RF320-A
  • Normaler Preis €85,41
  • Normaler Preis SAVE €-85,41

Only 341 left in stock

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United States

Comprehensive Coverage: RF320 is an exceptional shortwave radio that can receive AIR, FM, VHF, MW(AM), SW, and WB signals, providing you with a comprehensive coverage of global news, sports, music, weather and entertainment on the go.

User-friendly App Design: This advanced device supports BT 5.0 connection for iOS, Android, and HarmonyOS systems with app remote control. You can use the app to conveniently record your favorite show, digitally tune using the numerical keypad, name channels, and more with just a few taps.

Advanced Tuning and 955 Station Storage: The RF320 has auto, semi-auto, and manual search functions, along with digital and manual knob tuning. With fine-tuning knobs offering a minimum step value of 0.005MHZ, you can easily find your desired frequency. It also allows you to save up to 995 stations, including 199 each for AIR, FM, VHF, MW, and SW.

More than A Receiver: Connect your phone or other devices via Bluetooth or TF card playback, enjoy your favorite music, podcasts, or audiobooks on the go. It also can be an emergency kit with flashlight and SOS functions.

Enhanced Using Experience with Accessories: With the 9.8' wire antenna included, you'll experience improved reception no matter where you go. Moreover, the RF320 is incredibly portable, thanks to its lanyard, making it ideal for on-the-go listening.

CLICK HERE to download the manual and remote control instruction.

A Review of The Raddy RF320 - (Almost) All-in-One in A Box
-- by Robert Gulley K4PKM The RADDY RF320 is a rather attractive, if not slightly curious-looking radio, which breaks from the more recent offerings from Raddy and other small portable radios. Compact, but not pocket-sized, the radio comes in at roughly 3-3/4” x 4-1/2” almost square (not counting the tuning dial on the side, the slightly raised antenna on top, or the light on the side). The shortwave radio can receive AIR, FM, VHF, MW(AM), SW, and Weather Band signals. (For those interested in the U.S. Aircraft Band, this model does feature AM modulation, so civil aircraft can be monitored). While the radio does have AM SWL bands, there is no SSB reception. SW bands run from 90m thru 13m, with tuning in 5kHz single steps and scan mode. There are four tuning methods if the user includes the Apple or Windows app which feature direct keyboard entry in addition to the three modes found on the radio. As a rather cool feature, the QR scan codes are imprinted on the back of the radio for both IOS and Android apps, so if you are out and about you can easily download the app to your phone or tablet. A nice touch! No having to type an esoteric web address or search for the app. (I tried both codes and they worked just fine.) (This is the IOS version of the Bluetooth App. Clean layout, keyboard frequency entry and radio control) In addition to the usual tuning methods, the RF320 has what they refer to as “fine tuning knobs” on the side and front of the radio, with the knob on the side a continuous tuning within a band mode. The knob on the front is something, well, a bit unusual. While it is a fine-tuning knob, it is designed to manually tune in search mode. A little explanation is in order. Most radios which feature a search mode, this one included, allows the user to long-press a directional button or rotate a tuning dial a given distance to activate a search mode. When the typical radio finds a station, it may stop momentarily or completely, depending on the design. The search modes in this radio all do the latter- they stop completely. However, unlike most radios, this radio features three different methods of searching. The up/down arrows can be pressed for a second or two to start a search, or the tuning knob on the side can be rotated some distance quickly, and a search will begin. The third method is the tuning knob on the front. By manually turning the knob the radio will attempt to find the next signal within the current band or sub-band without stepping through each 5kHz frequency (of course it is doing this internally, but it is not really obvious visually). For example, when in FM mode, this tuning method will jump to the next usable station. In SW mode, in a given sub-band (13m, 90m etc.), this knob will jump to what it senses as the next usable signal, rather than scanning every 5 kHz as done in the other modes. This allows for a very quick check of a given band (or sub-band). As with any search mode on a radio like this, there will be false positives. Life is not fair – static crashes and birdies and digital signals can all fool a radio’s search mode. The radio features excellent sound for its size, with a rather large front-facing 5W speaker, and a bass port on the back. I can crank the volume louder than I would ever want in a room and the audio remains clear. (Changing lights, Bass Boost, and QR Codes for Downloading Android or IOS Apps) Reception on all the bands is quite acceptable, keeping up with typical portables its size, and even ones with longer antennas and larger ferrite bars for AM reception. This is not a Panasonic RF-2200 or a GE Superadio, but for what it is designed to do, it does quite well. The radio also has an abundance of memories, allowing you to save up to 995 stations, including 199 each for AIR, FM, VHF, MW, and SW. Like some of the other radios from RADDY, this one has Bluetooth connectivity to Android or IOS for the App functionality, and takes a TF memory card to allow for playing music, podcasts etc., as well as having a flashlight and S.O.S. capability. There is a headphone jack and Aux. jack, as well as a USB-C charging port for the replaceable 18650 2000mAh battery (whoo-hoo!). Sleep mode, timer, wake to music and six sound effects are added features. Lights, lights, and more lights. ‘Nuff said! (See images) Pros and Cons Pros: Good audio, AM receive for aircraft band, good sensitivity, multiple ways to tune, excellent App connectivity on my iPhone with direct frequency entry, good form factor, unit seems solid, replaceable battery, 18-month warranty(!), carry strap, aux. input to allow the radio to act as a speaker, included wire antenna and charging cable. Cons: Telescoping antenna a bit frail, side tuning knob feels a bit wobbly (but I experienced no problems), back colored lights seem unnecessary (nit-picking and just a personal opinion, YMMV), EQ effects seem weak as only a few seem to make much of a difference (and not needed in my opinion, since the standard audio is quite good), no SSB (not a problem for me but will be a deal-breaker for some), and typical for this type of radio soft muting while tuning. Conclusion This is a good, solid radio with lots of options in terms of modes and bands, as well as extras which make it an almost all-in-one radio. This is a radio one could take to the beach or a park, or use in an office or on the coffee table or night stand. It is small, portable, packed with features, and controllable from your phone or tablet. At a price well under $100, this may well be the radio you have been looking for to fill that portable niche!
Everything You Want to Know About Shortwave Radio
Shortwave radio is a form of radio transmission that has been around since the early 20th century. It uses high frequency signals that can travel long distances, making it possible to communicate with people across the globe. In this blog post, we will explore the fascinating world of shortwave radio and its many uses. Shortwave Radio for Communication Shortwave radio has been used for communication purposes for decades. During World War II, it was a vital tool for military communication, as it allowed soldiers to communicate with each other across long distances. Today, shortwave radio is still used for communication in areas where other forms of communication are not available or reliable. For example, it is commonly used by sailors and offshore workers to communicate with each other and with the mainland. Shortwave radio is also used by amateur radio operators, or "hams" who use it to communicate with other hobbyists around the world.   Shortwave Radio for Information and Entertainment In addition to its use for communication, shortwave radio is also a valuable source of information and entertainment. Many countries around the world use shortwave radio to broadcast news and information, particularly in areas where access to the internet is limited. Shortwave radio is also used to broadcast music, sports, and other forms of entertainment. Some shortwave radio stations even broadcast programs in multiple languages, making it possible for people in different parts of the world to listen to the same content.   Shortwave Radio Today While shortwave radio has been around for a long time, it is still a valuable tool today. In fact, it is often used in emergency situations, such as natural disasters. When other forms of communication may be down, it's important to have reliable communication tools that can connect you to help quickly and efficiently. That's where shortwave radios like the Raddy RF75A come in. With its built-in flashlight and SOS function, radios like RF75A are essential toosl for anyone who wants to stay connected during emergencies or disasters. It is also a popular hobby among amateur radio operators, who use it to communicate with other enthusiasts around the world. And for those who are interested in world news and culture, shortwave radio offers a unique perspective that can't be found in other forms of media.   Shortwave Radio V.S. Longwave Radio Shortwave radio and longwave radio are two different frequency bands used in radio broadcasting. Shortwave radio operates on frequencies between 1.6 and 30 MHz, while longwave radio operates on frequencies between 30 and 300 kHz. Shortwave radio is popular for international broadcasting and communicating with remote regions, while longwave radio is used for navigation and communicating with submarines. Shortwave radio can reach a wider audience due to its ability to bounce signals off the ionosphere, but the quality of the transmission can be compromised by interference and atmospheric conditions. Longwave radio, on the other hand, is less affected by interference and is useful for transmitting signals over long distances. Both shortwave and longwave radio have their strengths and weaknesses and are used for different purposes. How Far Can a Shortwave Radio Reach? Shortwave radio has been around for almost a century, but its capabilities to reach far distances remain a topic of interest to many enthusiasts. A typical shortwave radio can reach up to thousands of miles, depending on several factors. These include the time of day, season, weather conditions, and the power of the radio transmitter. During the day, the ionosphere is denser and can reflect more radio waves, making it easier for signals to traverse long distances. At night, the ionosphere's density decreases, reducing the range of shortwave radios. In addition, season and weather conditions can affect radio signal strength, with colder temperatures and clear skies generally producing stronger signals. The power of the radio transmitter also plays a significant role in determining how far a shortwave radio can reach. The higher the wattage of the transmitter, the farther the signal can travel. However, there are legal limits to the amount of power that can be transmitted, depending on the country's regulations. In conclusion, shortwave radios can reach far distances, but the range depends on various factors. Nevertheless, with proper tuning and equipment, shortwave radio enthusiasts can communicate with other enthusiasts from around the world. How to Choose a Shortwave Radio? When choosing a shortwave radio, it is important to consider the various frequency bands it covers. A good shortwave radio should be able to receive signals in the AM, FM, SW (shortwave), WB (weather band) and VHF (Very High Frequency) bands. While AM and FM bands are commonly found in most radios, the SW and WB bands are particularly important for shortwave radios. The SW band allows you to pick up signals from various parts of the world, while the WB band allows you to get real-time weather updates from your local area. The VHF band is important for aviation enthusiasts, as it allows them to tune in to air traffic control signals. Some radios also offer SSB (single sideband) which can enhance reception of weaker signals. Raddy shortwave radio offers an extensive selection of features for shortwave listeners (SWLer). The RF760 and RF320 models both provide air band reception, enabling users to tune in to a variety of aviation communication channels. Additionally, the RF760 model offers the added benefit of SSB modulation, which is essential for tuning in to some international stations. With these features, Raddy shortwave radios provide a comprehensive listening experience that caters to the needs of SWLers who want to stay informed on global events. Another factor to consider is portability. A good shortwave radio should be lightweight and easy to carry around. It should have a powerful battery that can last for hours, especially if you plan to use it outdoors or during emergencies. Additionally, the radio should have a sturdy build that can withstand rough handling. Some models also come with additional features such as a built-in flashlight, USB port, and micro SD card slot. These features can come in handy during power outages. Thirdly, you'll want to consider the features and functions of the radio. Look for a model that offers a good tuning system, as well as clear and accurate sound quality. Raddy RF75A, RF760 and RF320 are digital tuning, especially RF320 has the finest tuning knobs. Other features to look for include a built-in clock, alarm, bluetooth connection, app remote control and memory presets, or its retro look. Ultimately, the best shortwave radio for you will depend on your specific needs and preferences. RF919 RF760 RF320 RF75A RF750 Band Frequency Range Sensitivity Stored Stations Battery Type Battery Speaker Screen Support SSB Antenna Tuner Bluetooth External Antenna Port Type-C APP Control Earphone Jack Micro SD Card Audio Format FM/AM/SW/CB/VHF/UHF/WB/AIR@@FM: 64-108MHZ AM: 153-1710kHz SW: 2-30MHz CB: 25.00-28.00MHz VHF & UHF: 20.000-999MHZ WX: 162.400-162.550 MHz AIR: 118.00-138.00MHz@@FM: 2uv AM: 1mV/m SW: 20uV CB: 10dBuV VHF: -9dBuV UHF: -9dBuV WX:-9dBuV AIR: 1uV@@1600@@Replaceable@@5000mAh@@20W@@Dual Screen@@✔@@✔@@✔@@3@@✔@@✔@@✔@@Support Max 256GB@@MP3, WMA, WAV, APE, FLAC@@ FM/AM/SW/CB/VHF/UHF/WB/AIR@@FM: 64-108MHZ AM: 520-1710kHz SW: 2-30MHz CB: 25.00-28.00MHz VHF & UHF: 20.000-520MHZ WX: 162.400-162.550 MHz AIR: 118.00-138.00MHz@@FM: 1.5uv AM: 2mV/M SW: 30uV CB: 10dBuV VHF: -8dBuV UHF: -8dBuV WX:-8dBuV AIR: 3uV@@700@@Replaceable@@1000mAh@@1W@@Single Screen@@✔@@@@@@1@@✔ @@ @@ ✔@@ @@ @@ FM/AM/SW/VHF/WB/AIR@@FM: 64-108MHZ AM: 520-1710KHZ SW:3.20-21.95MHZ VHF: 30.000-199.975MHZ WB:162.400-162.550MHZ AIR:118.00-138.00MHZ@@FM≤8dB VHF≤8dB AM≤86dB SW≤40dB AIR≤8dB@@995@@Replaceable@@2000mAh@@5W@@Single Screen@@@@@@✔@@1@@✔@@✔@@✔@@Support Max 256GB@@MP3, WMA, WAV, APE, FLAC@@ FM/AM/SW/VHF/WB@@FM: 64-108MHZ AM: 520-1710KHZ SW:4.750-21.850MHZ VHF: 30.000-199.975MHZ WB:162.400-162.550MHZ@@FM≤8dB VHF≤8dB AM≤86dB SW≤40dB@@369@@Fixed@@1000mAh@@3W@@Single Screen@@@@@@✔@@1@@✔@@✔@@✔@@Support Max 256GB@@MP3, WAV, WMA@@ FM/AM/SW/WB@@FM: 87.5-108MHz AM: 520-1720KHz SW: 5.7-17.9MHz WB: 162.400-162.550MHz@@FM≤8dB MW≤86dB SW≤32dB@@110@@Replaceable@@1000mAh@@3W@@Single Screen@@@@@@✔@@1@@ ✔@@ @@ @@Support Max 256GB@@MP3, AV, WMA@@ Shortwave Listening Tips Listen to Asia and Australia in the morning and listen to Europe at night. No SW frequency operates 24 hours. You may not hear anything unless you are listening at the right time, or you may hear another language, or you may hear some other country sharing the frequency. Many countries are better heard in non-English broadcasts. Explore the dial and you will hear many fascinating things, including exotic music. Some stations only air a few minutes of English; or only in ID announcements (Mexico); or only language lessons (Ecuador). Country of origin is shown. Many of the frequencies are relayed from elsewhere. In the case of China, all of them shown below are relays. Don't assume any particular frequency is actually coming directly from the originating country. Some major countries no longer broadcast to North America intentionally, such as Australia, Germany, South Africa or the UK. Longer frequency lists for these give you more chances to hear something directed elsewhere. More than one station may be involved under some countries, or even outside broadcasts to that country (Liberia, Nigeria, Sudan). Many of the strongest signals from strictly religious broadcasters in the US and elsewhere are not shown.   Conclusion Shortwave radio may seem like an outdated technology, but it is still a valuable tool for communication, information, and entertainment. Its ability to travel long distances makes it a useful tool in areas where other forms of communication are not available, and its unique programming offers a perspective that can't be found elsewhere. Whether you are an amateur radio operator or simply curious about the world, shortwave radio is definitely worth exploring.

Meet the Raddy RF320, the shortwave radio that's changing the way you listen. With the app remote control, you will easily customize your listening experience from your phone. Connect your Bluetooth-enabled device with BT 5.0 and enjoy wireless streaming of your favorite music. Load up your favorite tunes on a memory card for direct playback with TF card support. This compact radio is designed with convenience in mind, so you can take it with you anywhere. Whether you're at home or on the go, the RF320 has got you covered.

Large Battery Capacity

The RF320 boasts a 2000mAh battery capacity, which can power the device for up to 12 hours on a single charge. Its battery is both rechargeable and replaceable, making it a convenient and versatile choice for extended use.

BASS Speaker

The RF320 boasts a 5W bass speaker that delivers powerful bass, clear alto, and loud treble, making sure all your favorite songs sound better than ever before.

Six Sound Effects

Choose from 6 sound effects–normal, pop, rock, classic, jazz and country, to tailor your listening experience and make your favorite music and programs sound even better.

Timer Function

Wake up to your favorite music, or drift off to sleep with soothing sounds, thanks to the RF320's convenient auto-on and sleep timer features. No more annoying alarm bells!

3.5mm Jack:
① As an earphone connector
② Connect the device to a computer as a speaker.

Type-C Jack:

① Charging
② An external speaker connector
③ Connect to a computer with the standard type-c cable and use the device as a card reader with a TF card. You can easily read, copy or delete files in the TF card.

Receiving range: FM: 64-108MHZ
VHF: 30.000-199.975MHZ
MW: 520-1710KHZ
Min. step value of each band: FM: 0.1MHZ
VHF: 0.025MHZ
MW: 9KHZ / 10KHZ
AIR: 0.025MHZ
SW: 0.005MHZ
Quiescent current: 10uA
Max. current: 720mA
Speaker: Φ52mm 4Ω 5W
Number of channels stored: 995 (199 each for AIR, FM, VHF, MW and SW)
Bluetooth version: 5.0
Bluetooth receiving distance: ≤20m
Product size: 101.7x52x118.5mm | 4x2x4.7''
Receiving sensitivity: FM≤8dB
Signal to Noise Ratio: FM: 48dB
VHF: 48dB
Min. working voltage: 3.4V
External input voltage: DC 5V
Lithium battery: 2000mAh | 3.7V
Battery type: 18650
Play format of TF card: MP3, WMA, WAV, APE and FLAC
Max. capacity of TF card: 256G
Net weight: 359g | 13oz







Frequency Range


Stored Stations



w/ External Wire Antenna

SOS & Flashlight

APP Control

Earphone Jack

Micro SD Card

Audio Format

AM: 520-1710KHZ
VHF: 30.000-199.975MHZ
AIR≤8dB@@995@@Replaceable@@✔@@✔@@✔@@✔@@✔@@Support Max 256GB@@MP3, WMA, WAV, APE, FLAC@@
AM: 520-1710kHz
SW: 2-30MHz
CB: 25.00-28.00MHz
VHF & UHF: 20.000-520MHZ
WX: 162.400-162.550 MHz
AIR: 118.00-138.00MHz@@FM: 1.5uv
AM: 2mV/M
SW: 30uV
CB: 10dBuV
VHF: -8dBuV
UHF: -8dBuV
AIR: 3uV@@700@@Replaceable@@@@✔@@ @@ @@ ✔@@ @@ @@
AM: 520-1710KHZ
VHF: 30.000-199.975MHZ
SW≤40dB@@369@@Fixed@@✔@@✔@@✔@@✔@@✔@@Support Max 256GB@@MP3, WAV, WMA@@
FM/AM/SW/WB@@FM: 87.5-108MHz
AM: 520-1720KHz
SW: 5.7-17.9MHz
WB: 162.400-162.550MHz@@FM≤8dB
SW≤32dB@@110@@Replaceable@@✔@@✔@@ @@ @@ @@Support Max 256GB@@MP3, AV, WMA@@
FM/AM/SW@@FM: 87-108MHz
AM: 522-1710KHz
SW: 4.75-21.85MHz@@ @@440@@Replaceable@@✔@@ @@ @@ @@✔@@Support Max 32GB@@MP3, WMA@@

What’s in the box?
1 x RF320 Multiband Radio
1 x Strap
1 x 2000mAh Battery
1 x Type-C Charging Cable
1 x Earphone
1 x Wire Antenna
1 x Small Screwdriver
1 x Packing Box
1 x User Manual
1 x App Instruction Manual

1 Year and 6 months
Manufacturer's Warranty.
• This warranty from Radioddity covers all new items (except Xiegu brand) purchased from For purchases made through other platforms like Amazon, eBay, and Walmart, we offer a 1-year warranty period from the date of purchase. The specific warranty terms may vary depending on the authorized dealer.
• This warranty cannot be transferred. You need to provide proof of purchase from us or an authorized dealer to avail warranty service.
• For Xiegu brand items, we offer a 1.5-year warranty for the G90, X6100, and X5105 models starting from September 14, 2022. All other models come with a 1-year warranty.

What Does This Limited Warranty Cover?

We warrant that the Products are free from defects in materials and workmanship under normal use and use in accordance with the respective Product user manual, during the Warranty Period. Please refer to the Instructions inside each package for a description of proper use and care of the unit.

What Does This Limited Warranty Not Cover?

This limited warranty does not cover damages directly or indirectly arising or resulting from or during:

(1) accident, misuse, abuse, vandalism or acts of God (including lightning and other weather conditions)

(2) use with another product or other damage or loss suffered by the use or combination of any other item

(3) improper or inadequate maintenance

(4) repairs by an unauthorized service technician

(5) normal wear and tear

Open Box

Open Box items are products that have damaged packaging or are otherwise not suitable to be sold as new. All items are tested to be working by a member of our team.

Open Box items come with a 6-month warranty instead of the standard 18 months warranty and are not eligible for any warranty extension offered to new products. We will not accept returns of Open Box items due to cosmetic damage or other non-performance-related issues. All sales of Open Box items are final and not eligible for a return or refund.

If for some reason the item is defective on arrival, please contact so we can arrange a replacement.

If you are satisfied with our products and service, please kindly leave us a positive product review. Any problem, be free to contact us
We strive to answer all emails as quickly as possible, but due to high email volume, it may take time for us to reply. Thanks in advance for your patience!

Order Processing

All orders are processed within 1-2 business days after we receive your full payment, excluding weekends and holidays.

As soon as your order is ready, we’ll update the tracking number and send it to you if you’re a Radioddity Member. We highly recommend that you register as a Radioddity Member here. If the item you ordered is temporarily out of stock, our customer service team will reach out to you. You can choose to wait until the item is back in stock or cancel your order.

Please be aware that we have several distribution centers globally. Therefore, your orders may be shipped from various locations including the United States, Canada, Europe, or China, depending on the availability of the product in our inventory.

Flat Shipping Rates




Outside US & EU

  Free when order amount ≥ $99.99 Free when order amount ≥ $99.99 Free when order amount ≥ $99.99

Flat fee




Ship from

➤ United States
➤ China

➤ Germany
➤ China

➤ China

Handling time 1-2 business days 1-2 business days 1-2 business days

Delivery time

5-7 business days

5-7 business days

7-15 business days


1. Customs fee included for US & EU countries.

2. Please note that taxes will be applied to shipping rates. These taxes will be calculated and added to your total at checkout.

3. US Shipping does not include Alaska, Hawaii and Puerto Rico area. Please contact us for a detailed shipping fee to these areas.

4. For EU countries, please be aware that the listed product prices do not include VAT.

5. For shipping options to other countries, please visit our EXPANDED INTERNATIONAL SHIPPING page.

6. Please be aware that for outlet items, pre-orders, and open box items, the shipping services and charges may vary.

How Do I Change The Shipping Address Or Cancel My Order

Contact (CLICK HERE) immediately if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after placement and it will not always be possible to make changes to the shipping address and/or cancel the order.


Frequently Asked Questions

1. What forms of payment do you accept? currently accepts PayPal* or credit card for all orders.
*When purchasing with PayPal, your shipping address will automatically default to the address on file with PayPal, regardless of the shipping address you enter on your order.

2. Why has my credit card payment failed?
Payment with a credit card may fail because of bank authorization and fraud prevention systems. If you are having trouble making a payment via Credit Card, you may contact your card issuing bank or PayPal directly. Here are PayPal's phone numbers:
+1-888-221-1161 (US & Canada Toll Free) +1-888-215-5506 (US & Canada Toll Free)
+1-402-935-7733 (International) +1-402-935-2050 (International)

3. How do I know if it is safe to shop with you? takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're committed to protecting it.

4. Is there any discount for bulk/volume purchases?
Radioddity does provide discounts for some bulk/volume purchases. Please email our customer service for more details.

5. Do you ship internationally?
Yes, we do! We ship to US & EU countries. For some products, we ship to CA.

6. How can I contact for additional assistance?
Email Customer service:
please email us via, and we will respond to your email as quickly as possible, usually within 24-48 hours.

7. How are warranties handled?
Repairs on defective merchandise are handled by the manufacturers and not by Radioddity unless otherwise indicated. If any item arrives damaged due to shipping, immediately contact the courier. Keep all shipping materials and contact us immediately.

8. Why didn't I receive an order confirmation email after my PayPal payment is completed?
We send a confirmation email to your primary PayPal email address or the e-mail address you have specified if you used the "PayPal Express Checkout" method. Make sure that you have a Radioddity account registered under your PayPal account's primary e-mail address.
In rare circumstances, a technical bug confirmed by PayPal can get in the way. If you do not receive any information at all, and your order does not appear in your Radioddity account, please contact us and send us your order details.

9. How do I change the shipping address or cancel my order?
Please contact customer service immediately if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after payment and it will not always be possible to make changes to the shipping address and/or cancel the order.

10. What does charge for shipping order and how long will it be before I receive my order?
Please CLICK HERE to learn about our shipping policy.

11. Do you ship to PO boxes or Military APO/FPO addresses?
Only USPS can ship to both PO Boxes and Military APO/FPO addresses. The items have to be less than 2kg. Please allow additional time for orders to be shipped to these addresses. Express shipping cannot be sent to both PO Boxes and Military APO/FPO addresses.

12. Why am I unable to track my order?
It can sometimes take 24-48 hours or so for tracking information to update once an order has shipped from our warehouse.
Occasionally, a package may not receive the proper origin and transit scans while on its journey to you, so neither us nor express is able to track the exact location of the package in transit.
Please email us if you do not receive your order by the end of the quoted time frame. Please note that orders shipping via UPS can be delivered as late as 9:00 pm local time in some areas.

13. Taxes, Customs, & Duties
If the package is checked by your country's customs office when the item arrives in your country, most websites are declaring that you are responsible for import duties, tariffs, and taxes. However, Radioddity will be happy to go fifty-fifty with customers. Quality customer service is our highest value and we try our best to reduce our customer’s loss.

14. How do I return products if I am unsatisfied?
Please CLICK HERE to learn about our return policy.

15. What do I do if received the wrong item?
Return the wrong item. If the item you received is completely different from the one you ordered, please contact our Customer Service with photos or videos of the different product. If a return is necessary, replacement plus return shipping cost will be issued to you on receiving the returned product. Or if you decide to keep it, we will offer a 10% discount for buying it.

16. How do I return defective items?
If your product turns out to be a defective one with physical damage within 30 days from the initial receiving date. You can mail the item back in the original package without any wear and tear for a free replacement. However, you will need to provide photos and videos showing the defect(s) of the product.
*NOTE: We strongly recommend obtaining and saving your return tracking number until you are notified that we have completed your refund.*

17. When will a replacement be sent?
Replacements are treated the same way as that of new orders -- they typically arrive in 10 to 13 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.

18. How long does it take for me to get a refund?
It may take 1 or 2 weeks for your return to reach our warehouse. Once it is received and inspected (usually within 72 hours of arrival) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.